I don't even know where to begin- they sold us a faulty Whirpool oven and sent a microwave that was SEVERELY damaged. I realize they're based on the east coast but they do service the whole country so being closed by 3pm central time seems a little unreasonable. Also, they seem to close very early and, thus, are even harder to reach. So, I'm now stuck with useless appliances (the guy who was supposed to hook them up was scheduled to come five days after delivery not six) that I can't even return. They do not seem to value customer satisfaction. I have become very frustrated with this company. I have asked AJ Madison to file a complaint with the company that delivered the machine and to send me a replacement. I am disappointed with the lack of customer service provided by Maytag and AJ Madison. They have actually spent almost as much money on repeat service calls and parts. They seem to be more concerned with not wanting to lose the cost of a washer. Both Maytag and AJ Madison have continued to refuse to honor my request for a replacement washer, despite the inconvenience of waiting for repairmen, replacement parts, and having to go the laundromat. I have had problems with this machine repeatedly (five service calls since February 2011).
I was given a small discount and I had to wait two weeks for replacement parts to arrive and be installed by a Maytag service repairman. I accepted the machine and I contacted customer service. Purchased a Maytag washer in January 2011, which arrived visibly damaged. When I got very angry and said I would like to cancel my order for being treated like this, they informed me that I would have to pay all the return shipping and hefty restocking fee. Then, when they were supposedly going to get back to me, they called my husband on his phone to inform him they had rescheduled the delivery at a completely inconvenient time for us, showing they clearly had no intention of working on my problem at all. I have also sent messages to their customer service email and received no response. I called and spoke to a customer service rep three times about this issue and, each time was told (after being put on hold multiple times) that they were going to "look into it" and call or email me in a couple of hours, which never happened. When questioned about this, both AJ Madison and their sub-contract delivery company blamed the other for the mix up and so neither would give us compensation (including re-delivering the appliances in less than six days). However, the delivery company called the wrong number and, thus we missed the delivery.
We gave AJ Madison specific instructions about the phone number to call prior to delivery and then sent as an email confirming the number. They contract their deliveries out to a third party so, if something goes wrong with the delivery, you can't get any help. Ordering appliances off this company's website is a huge mistake.
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